Our Commitment to You: Exceed your Expectations
As a Middlesex Concrete Forming Ltd customer, you should expect nothing less than the best possible service every time you deal with one of our representatives in person, on the telephone, or by email.
Everyone at Middlesex Concrete Forming Ltd is accountable to our customers. From the Labourer on your site to the President – everyone is accountable for our Service Commitments.
Commitment 1 - Openness
A simple beginning: talk openly
Whenever you do business with Middlesex Concrete Forming Ltd, you can expect us to be open and forthcoming. Our word is our bond. This applies to our written documents as well – we work to put all of our documents in plain, yet detailed language. This ensures that our discussions have been understood and your project is sufficiently defined.
Commitment 2 - Full Disclosure
Candid explanations of any extra costs
We will explain the rates, terms and conditions relating to your project clearly, including any foreseen additional costs that may apply to you. In most cases, we also alert you as soon as any situation or condition arises which would introduce additional costs. If, for some reason, we cannot provide a product or service, we’ll explain why and suggest alternatives.
Commitment 3 - Codes of Conduct
Codes of conduct are guidelines and commitments that are designed to protect you, our customers. Middlesex Concrete Forming Ltd has adopted a number of codes.